JJ’s Deliveries Pty Ltd (“JJ’s Deliveries”, “we”, “us”, “our”) respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and manage your personal information. It applies to all individuals we interact with, including customers, employees, suppliers, and contractors.
We may collect and hold a range of personal information about you to provide you with our services, including:
- Full Name
- Proof of address
- Phone numbers
- Email addresses
- Occupation
- Beneficiary bank account details
- Proof of ID (Australian Driving Licence or Australian Government-issued ID or International Passport)
We collect information directly from you through:
- Online forms and applications
- Service bookings via phone, website, or email
- Communication with our team
- Mobile apps or website usage
We may also collect information from third parties such as business partners, referrers, or publicly available sources. Where appropriate, we will inform you of this collection.
We use cookies and analytics to improve website experience. Information collected is anonymous and not used to personally identify you unless combined with other personal information.
At JJ's Deliveries, we use the Document Verification Service (DVS) to verify a customer’s identity by confirming that the details on their identity document match the government’s records. The DVS can also confirm that the details are still valid and not expired or cancelled. We do not give you the option of dealing with us anonymously, or under a pseudonym. This is because it is impractical, and, in some circumstances, illegal for JJ's Deliveries to deal with individuals who are not identified.
If we receive personal information we did not request, we will determine whether we are permitted to retain it. If not, we will securely destroy or de-identify it.
We may collect personal information from:
- Customers and recipients of deliveries
- Business clients and vendors
- Employees and contractors
- Job applicants
Our website may use cookies and analytics tools to track visitor behaviour and traffic sources. Cookies help improve user experience and are not used to identify you personally unless you submit identifying information.
You can manage cookie preferences via your browser. If disabled, some website features may be unavailable.
We delete website usage data obtained via cookies every 30 days.
We do not sell or rent your information. We may disclose your personal information to:
- Third-party providers who help us operate (e.g., IT services, payment processors, couriers)
- Authorities where required by law or in response to legal proceedings
- Parties involved in business transfers (e.g., mergers or acquisitions)
All third parties are required to handle your information in accordance with this Privacy Policy.
We take appropriate steps to ensure personal information is kept secure, including:
- Restricted employee access
- Password-protected systems
- Secure servers and encryption protocols
- Physical security for paper files
For remote workers, additional security measures such as multi-factor authentication and device safeguards are enforced.
We may use your information to offer relevant services or promotions if:
- You would reasonably expect us to do so
- It’s not sensitive information
- You haven’t opted out
You can opt out at any time by contacting us directly.
We do not adopt government-issued identifiers (e.g., driver's licence number) for our own records unless legally required.
We aim to keep your information accurate and up to date. You can contact us at any time to update your details. We will action corrections promptly and at no cost.
You may request access to the personal information we hold about you. We may require identification and may charge a reasonable fee for administration. If access is refused, we will provide a written explanation.
This Privacy Policy may be updated periodically. The latest version will be available on our website.
It is management’s responsibility to ensure all staff and relevant third parties are aware of and comply with this Privacy Policy. Regular training and communication are provided to uphold compliance.
If you believe your privacy has been breached, please contact us. We take complaints seriously and will respond promptly.
Contact Us
JJ’s Deliveries Pty Ltd
ABN: 56 666 511 342
Email: admin@jjsdeliveries.com.au
Phone: 07 3373 0295
